Administrative Policies

Registration Process

Registrations will be processed in the order in which they were received; online, in person, or by phone. Full payment is due at time of registration. A receipt will be emailed to you or printed at your request. In the event a program is full, you will be placed on the wait list and notified.

Payment

  • Payment may be made by check, cash, or credit card (MasterCard, VISA and Discover).
  • Mail-in registration may not include cash.
  • All checks should be made payable to "Town of Cromwell"
  • Returned checks are subject to a $20 service charge.

Refund Policy

As Cromwell Recreation strives to provide excellent customer service, we make all attempts to provide top-quality programs at reasonable costs. Program costs are based on participation numbers. Refunds can only be given when requested in advance, or when a program's budget allows.

  • If a program is canceled by Cromwell Recreation & Youth Services, a full refund will be given.
  • Registration may be canceled up to 5 business days prior to a program starting date. EXCEPT NO REFUNDS on tickets or trips.
  • No refunds will be given once a program has begun, unless a substitute can be found by this department, or there is a medical emergency.
  • Absolutely no refund will be given for any used portion of a program.
  • NEW! All refunds are subject to a $10 process fee. Anyone registered for our programs multiple sessions (i.e. Summer Camp), the fee would apply to each individual session (7 weeks x 10 = $70) per child.
  • When a program is run by a third party vendor (i.e. Mad Science, ect.) no refund will be given 5 business days prior to start of the program.
  • In the case of leagues, no refund/credits will be given once teams have been formed, without a physician’s note.
  • All refunds will be given back in the form of a check.

Cancelations Due to Weather

If Cromwell Public Schools are canceled or dismissed early, all Recreation programs will be canceled. If schools have a delayed opening, programs will continue as scheduled, except for programs starting before 11:00am.

Please note: If the B.O.E. cancels their evening activities it is at our discretion to keep evening programs on at Town Hall. Please check our Web site after 3:00pm for an update.

For our latest updates and cancelation information please:

Non- residents

While we do welcome non-residents to register for our programs, Cromwell residents will receive priority in the registration process. A separate fee for non-residnets may apply to eligible programs.  Some programs are not available to non-residents.

Photo Policy

By attending or participating in a program, you give us permission to take and publish photos of you. If you do not wish to be photographed, you must include this request in writing.